Uralla Family Medical Clinic - Your Health, Our Priority

WE ARE A MEDICARE BULK BILLING PRACTICE, some procedures may incur a fee.

About Us

At Uralla Family Medical Centre, we prioritise accessibility. We enable patients to easily book appointments, learn about our dedicated staff, and explore the comprehensive services we provide.

Our Commitment to Staff Safety

Our doctors and staff have the right to work in an environment free from abuse, racism, discrimination, harassment, intimidation and violence.

Where inappropriate behaviour occurs, the clinic may take appropriate action, including ending an interaction, asking the patient to leave, arranging future communication through appropriate channels, or reviewing the patient's ongoing care in accordance with applicable professional and legal obligations.

We appreciate your cooperation in helping us maintain a safe, respectful and welcoming environment for everyone.

Values:

Patient-centred-care prioritises patients' needs, preferences, and experiences in all services
Compassion and empathy show understanding and respect for each patient's unique situation
Professional integrity maintains honesty, confidentiality, and ethical standards
Quality and safety commits to high standards of care, prioritising patient safety and continuous improvement
Collaboration and teamwork foster cooperation among staff and external healthcare providers
Accessibility and inclusivity ensure services are accessible to all, promoting diversity and inclusivity
Transparency and communication keep patients informed about their care, treatment options, and costs
Community engagement contributes positively to the community, supporting public health initiatives
Innovation and learning embrace advancements in medical practices and technology for improved care

Zero Tolerance for Inappropriate Behaviour

At our clinic, we are committed to providing a safe, respectful and professional environment for all patients, doctors and staff. We expect every patient to treat our team with courtesy, dignity and respect.

The following behaviours will not be tolerated:

Verbal abuse or aggression – Shouting, swearing, insulting, intimidating or verbally threatening doctors or staff.
Threats or physical violence – Any form of physical assault, threatening gestures, aggressive behaviour or threats of harm.
Racism and discrimination – Racist remarks, racial slurs, discriminatory comments or behaviour based on race, ethnicity, nationality, religion, gender or any other personal characteristic.
Harassment and bullying – Personal attacks, repeated hostile demands, intimidation or deliberately humiliating staff.
Inappropriate behaviour towards doctors or staff – Unwanted physical contact, invasion of personal boundaries or sexually inappropriate comments or conduct.
Disruptive conduct – Deliberately disrupting consultations, refusing to follow reasonable clinic procedures or behaving in a way that compromises the safety or comfort of others.
Abuse of clinic communication channels – Harassing or abusing staff through phone calls, emails, messages or online communications.
Threats or intimidation to obtain preferential treatment – Using aggression, threats or abusive behaviour to pressure staff into providing appointments, prescriptions, referrals or services outside appropriate clinical procedures.